General FAQs
Q. How long may I rent an item?
A. Please see the time limit next to each item on this website. Just tell us the time of your event. We will deliver and set up before your event starts.
Q. What happens if I decide to cancel?
A. Cancellations must be made at least 8 business days in advance in order to receive a full refund (including your deposit).
Q. What is included in your prices?
A. Delivery, set up (within the free delivery area), and pick up. Check with us for the rental time limits of all rentals.
Q. Do you deliver to cities outside of your free delivery area?
A. Yes, please contact us at (252) 904-2972 and let us give you a quote.
Q. How do I place an order ?
Please contact us at (252) 904-2972, or email us a bounceslide@gmail.com
We can discuss your party details and provide you with a quote. A $50 non- refundable deposit is required at the time of your order in order to hold your date. Your deposit confirms your date and will be applied to your order. The balance is due on the day of your event before the Bounce N Slide employee begins set-up.
You can also conveniently pay online, by phone, or pay electronically after you receive your invoice via email. Please remember that the entire balance is due before Bounce N Slide can begin set-up.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite) or indoors (for example, gyms)
Q. What should I expect on the day of the event? How does the process work?
Before your event you will receive a confirmation call confirming the details of your event. On the day of your event we will arrive at the predetermined time to begin the set-up process. We will begin setup upon receipt of final payment. Show us where you would like the activity set up and we will take care of the rest. The attendant will monitor the activity during the event, and at the end will pack up the equipment and take it away.
Q.What are my responsibilities?
A. You will need a level grassy, or indoor area that is clear of debris and all pet droppings. You must also understand and follow the safety instructions, and read, understand and sign the release of liability/hold harmless invoice.
Q. Am I responsible for re-filling the generator before you pick it up?
A. No, with the rental of an inflatable, the generator will be delivered with one full tank of gas. You are not responsible for re-filling before pick-up. The rental price of the generator includes one full tank of gas. However, if you do re-fill the generator, Bounce N Slide will not reimburse you for the fuel or reduce the price of the rental.
Q. Do you offer any discounts?
A. Yes, we offer military, church, and teacher discounts. We also offer discounts to non-profit organizations. Please let us know if you belong to any of these organizations during our initial conversation.
Q. What forms of payment do you accept?
A. Bounce N Slide accepts MasterCard, Visa, Discover, American Express, PayPal and of course cash. Sorry, no checks. There is a 3% transaction fee for the use of credit or debit cards.
After we have confirmed your date, we will need a $50 deposit in order to hold your date. You can conveniently pay online, by phone, or pay electronically after you receive your invoice via email.
Q. May I set up at a public park?
A. It is the responsibility of the customer to make arrangements and obtain necessary permission for set up in a park. Proof of approval must be presented to the Bounce N Slide employee prior to setup. If the park needs proof of our insurance please let us know at least 8 business days in advance so that we can have our insurance company fax the certificate to the appropriate person(s). For your convenience, we have checked with the city of New Bern. New Bern does require proof of insurance prior to each event.
Q. How long may I rent an item?
A. Please see the time limit next to each item on this website. Just tell us the time of your event. We will deliver and set up before your event starts.
Q. What happens if I decide to cancel?
A. Cancellations must be made at least 8 business days in advance in order to receive a full refund (including your deposit).
Q. What is included in your prices?
A. Delivery, set up (within the free delivery area), and pick up. Check with us for the rental time limits of all rentals.
Q. Do you deliver to cities outside of your free delivery area?
A. Yes, please contact us at (252) 904-2972 and let us give you a quote.
Q. How do I place an order ?
Please contact us at (252) 904-2972, or email us a bounceslide@gmail.com
We can discuss your party details and provide you with a quote. A $50 non- refundable deposit is required at the time of your order in order to hold your date. Your deposit confirms your date and will be applied to your order. The balance is due on the day of your event before the Bounce N Slide employee begins set-up.
You can also conveniently pay online, by phone, or pay electronically after you receive your invoice via email. Please remember that the entire balance is due before Bounce N Slide can begin set-up.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite) or indoors (for example, gyms)
Q. What should I expect on the day of the event? How does the process work?
Before your event you will receive a confirmation call confirming the details of your event. On the day of your event we will arrive at the predetermined time to begin the set-up process. We will begin setup upon receipt of final payment. Show us where you would like the activity set up and we will take care of the rest. The attendant will monitor the activity during the event, and at the end will pack up the equipment and take it away.
Q.What are my responsibilities?
A. You will need a level grassy, or indoor area that is clear of debris and all pet droppings. You must also understand and follow the safety instructions, and read, understand and sign the release of liability/hold harmless invoice.
Q. Am I responsible for re-filling the generator before you pick it up?
A. No, with the rental of an inflatable, the generator will be delivered with one full tank of gas. You are not responsible for re-filling before pick-up. The rental price of the generator includes one full tank of gas. However, if you do re-fill the generator, Bounce N Slide will not reimburse you for the fuel or reduce the price of the rental.
Q. Do you offer any discounts?
A. Yes, we offer military, church, and teacher discounts. We also offer discounts to non-profit organizations. Please let us know if you belong to any of these organizations during our initial conversation.
Q. What forms of payment do you accept?
A. Bounce N Slide accepts MasterCard, Visa, Discover, American Express, PayPal and of course cash. Sorry, no checks. There is a 3% transaction fee for the use of credit or debit cards.
After we have confirmed your date, we will need a $50 deposit in order to hold your date. You can conveniently pay online, by phone, or pay electronically after you receive your invoice via email.
Q. May I set up at a public park?
A. It is the responsibility of the customer to make arrangements and obtain necessary permission for set up in a park. Proof of approval must be presented to the Bounce N Slide employee prior to setup. If the park needs proof of our insurance please let us know at least 8 business days in advance so that we can have our insurance company fax the certificate to the appropriate person(s). For your convenience, we have checked with the city of New Bern. New Bern does require proof of insurance prior to each event.